Complete Broadband Troubleshooting Guide
Expert solutions for every internet problem. From slow speeds to installation issues, get step-by-step fixes that actually work.
50+ Guides
Expert Tested
Updated 2025
Complete Troubleshooting Categories
Everything you need to solve any broadband issue
Internet Speed Issues
Get the speed you're paying for
Test Your Real Speed
1
Close all apps and devices
Stop downloads, streaming, and other internet usage
2
Use wired connection
Connect directly to router with ethernet cable
3
Test multiple times
Run speed test 3 times at different hours
Speed Optimization
Restart your router (unplug 30 seconds)
Update router firmware
Change WiFi channel (avoid 2.4GHz congestion)
Position router centrally, elevated
Remove interference (microwaves, baby monitors)
Connection Drops & Instability
Stop frequent disconnections
Cable Issues
- Check all cable connections
- Look for bent/damaged cables
- Replace old ethernet cables
- Ensure tight connections
Router Settings
- Enable automatic reconnection
- Increase DHCP lease time
- Disable power saving mode
- Update DNS settings
ISP Issues
- Contact ISP for line check
- Request signal strength test
- Check for area outages
- Schedule technician visit
Router & WiFi Problems
Fix router and wireless issues
Power Issues
- Check power adapter connection
- Try different power outlet
- Test with another power adapter
- Look for burned smell or damage
Hardware Reset
- Hold reset button for 30 seconds
- Wait 2 minutes for full startup
- Check for firmware corruption
- Contact manufacturer if under warranty
WiFi Visibility
- Check if WiFi broadcasting is enabled
- Ensure SSID is not hidden
- Restart router and device
- Check for MAC address filtering
Connection Problems
- Verify correct WiFi password
- Forget and reconnect to network
- Reset network settings on device
- Try connecting with other devices
Installation & Setup Guides
Get your internet connection up and running
New Connection Setup
Complete guide for first-time installation
- Pre-installation checklist
- Required documents
- Setup process timeline
- Post-installation testing
Provider Switching
Seamless transition to new ISP
- Avoid service interruption
- Cancellation procedures
- Equipment return process
- New provider activation
DIY Troubleshooting
Fix common issues yourself
- Cable connection guide
- Router configuration
- Speed optimization
- Security setup
Still Need Help?
Can't find the solution you need? Our comprehensive guides cover every possible broadband issue.
Call Your ISP
For network-level issues
Email Support
support@switchmyfiber.com
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